Our Shipping Policy:
Please allow 5-7 business days for processing. Once processed, an order can be shipped. It will take an estimated 15-19 business days for delivery via Standard Shipping, or 5-7 business days for delivery via Express Shipping. We ship via DHL and USPS worldwide.
Please note orders are not processed or picked up on the weekends. If an item is ordered between Friday after 5 PM to Sunday, it will not start processing until Monday.
Business Hours: Monday to Friday 7 AM to 10 PM CST
Customs and Taxes:
Packages may be delayed due to unexpected circumstances such as random custom inspections, or other unknown reasons. Customs, import taxes, tariffs and item seizures are the sole responsibility of the customers. We can dispatch your order as a "gift" or declare the value at a lower price, but we cannot guarantee there will be no tax.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 15USD redelivery fee to cover postage costs.
In some instances, an order may be split into different packages for any of the following reasons:
- We want to ensure a speedier delivery
- Certain items may be on backorder
- Weight restrictions
- Different warehouse location
Tracking numbers are updated Monday thru Friday at 10AM and 8PM CST. Tracking updates will be emailed upon availability and can be viewed at any time online in your customer account or via email.
Shipping costs are non-refundable. Please be aware of our shipping policy prior to making your order. Shipping price includes tracking information and package insurance.
If it is being claimed that packages have not been received after the 5 business days disclaimer and estimated shipping time, the tracking number provided will be checked by us. If the postal service has marked package as delivered, then we are not responsible.
Please be aware that International orders placed without a valid phone number could be retained at customs.
We are not responsible for any lost, stolen, or damaged packages.
Return & Exchange:
As a store policy we do not offer refunds. We will provide exchanges or store credits for items returned via mail to our return location within the return deadline listed on our “Returns & Exchanges” page, located at the bottom of our home page.